A little preparation can make video calls and telehealth appointments much easier.
Before the call
- Charge your phone, tablet, or computer.
- Connect to a reliable internet connection.
- Find the invitation link or open the required app.
- Place the device where your face is well lit.
- Use headphones if hearing the other person is difficult.
Check permissions
The app may ask for permission to use your camera and microphone. Choose Allow so the other person can see and hear you.
Join a few minutes early
Entering early gives you time to adjust the volume and solve small problems before the appointment starts.
If something goes wrong
- Confirm that the microphone is not muted.
- Check that the correct camera is selected.
- Close and reopen the app.
- Use the phone number in the invitation as a backup when available.