Frequently asked questions
Questions are welcome here.
You do not need to understand the technology before asking for help.
Do you only work with older adults?
No. Older adults are an important audience, and I also work with people with disabilities, caregivers, families, organizations, and anyone who wants more patient and accessible technology guidance.
Is this still tech support?
Yes. I provide practical tech support for phones, computers, tablets, accounts, Wi-Fi, printers, and everyday technology. The difference is that I focus on education, accessibility, and confidence instead of only fixing the immediate problem.
Do I need to know what service I need?
No. Describe what you are trying to do or what feels difficult. I will help identify the best starting point.
Do you offer in-person and remote help?
Yes. Availability depends on location and the type of support needed. Many questions can be handled remotely, while some are better suited to an in-person session.
Can you work with a disability or accessibility need?
Yes. I can help explore built-in accessibility features, adaptive technology, simplified workflows, and other options. I will also be honest when a specialized clinician or assistive technology provider would be more appropriate.
Can organizations hire you for workshops?
Yes. I offer one-time workshops, learning series, technology office hours, staff education, and custom community programs.
Can you help with scams or suspicious messages?
Yes. I can help review warning signs, strengthen account security, and explain safer next steps. Active fraud, financial loss, or identity theft may also require contacting a bank, service provider, or law enforcement.
How do I get started?
Use the contact form, email matt@lvtechconnect.com, or call 484-632-0011. A brief description is enough.
Have a different question?
Send it in your own words.